It seems my last post ruffled some feathers, and for this, I apologize - as I meant no offense. I appreciate each and every comment - both positive and negative - as everyone is entitled to her/his opinion. That, however, includes me.
My opinion - when writing my post - was that I was going to use this one example as a reminder to folks that copyright violation is something we feel strongly about here at the shop. I was not at all complaining about that particular customer, nor did I refer to her as difficult. I was using her as a nameless, faceless example of a problem we deal with on a daily basis in the shop. Just yesterday I was asked THREE TIMES to copy patterns for customers out of various books. And three times, I explained copyright violation. And as author alisonh commented, I DO assume (hope?) that by educating these three people (and all the others) about a law they may not have understood, they may do the right thing in the future... and support these wonderfully talented knitwear designers who inspire us on a daily basis.
I understand that when two people read the same thing, they can interpret it in different ways, and find messages in what they read, that may - or may not! - be there. I can assure you that the only thing I wanted to address was copyright.
So, moving onward, let's leave it at that. You now know (if you didn't already) our policies on copying things. Just know that if you ask us to copy something, you will get an "enthusiastic" explanation of copyright violation. Because if we're anything, it's enthusiastic! :)